Took real emergency calls in 2026.
The problemAn emergency call at 2 a.m. has to reach the on-call plumber fast, with nobody awake in the office to route it.
After-hours calls were answered by the AI line and sent to the on-call plumber.
A live emergency line cannot fail quietly, and two techs must never be sent to the same job.
What I built


1Emergency call2The AI agent takes the details3The job is sorted and logged

4The on-call tech gets a text5No answer: the next tech, up to three rounds
6Job confirmed